DELIVERY

The shipment is made in plastic packaging for the textile and cardboard for the caps. Shipping times from receipt of your payment are 24 hours to which should be added the delivery times by the carrier.
COLISSIMO

Delivery in relay point or at the post office


Relay point or post office delivery is only available for French and Belgian customers.

The cost is 4.5 € for France and 7 € for Belgium.


It is offered from 50 € of purchase in France and 100 € in Belgium.

Delivery times are 48 / 72H.


Home delivery


Home delivery without signature


It is only available for France with a cost of 6 €. It is also offered from 50 euros of purchase.

In case of loss of the package by mail, we will not be held responsible and no refund will be made.

Delivery times are 48 / 72H.


Home delivery with signature


    Delivery in 48 / 72H in France


Delivery in 48 / 72h by Colissimo La Poste (all orders placed after 12am will be processed the next day), parcel delivered against signature to your home, in case of absence a notice will be deposited in the mailbox to withdraw the parcel at the post office closest to you.


    Delivery in 3/4 working days in Europe


Shipping costs are offered from 150 € of purchases in Europe

Belgium (€ 7), Germany (€ 10), United Kingdom (€ 10), Portugal (€ 10), Luxembourg (€ 10), Italy (€ 10), Switzerland (€ 10), European Union (€ 10), Europe (Outside European Union) (15 €), Russia (15 €)


    Delivery in 6/10 working days abroad


Asia (20 €), North America (15 €), South America (25 €)


For shipments outside the European Union and internationally, any taxes (local, customs or import VAT) may be invoiced upon arrival of the package to destination and will remain the responsibility of the recipient.


RETURNS AND EXCHANGES

You have 15 days after receiving the goods to make a return.

The return costs are our responsibility only in case of exchange or credit. If you use the service below, no refund will be possible.

To make parcel returns simply follow the instructions below.



First, log in to your account and access your order history.

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Click on "Details" to access information about your order.

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Then check the box corresponding to the product (s) you want to return.

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Then, provide an explanation for the return request, once completed, click on the "return request" button.

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Once the return request has been made, you will receive an email from La Poste containing as an attachment your return slip, as below.

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Simply paste the left side of your package and deposit it either in your mailbox or in your post office.

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For more information, please refer to the package insert in the attachment.

REFUND

Return shipping costs are your responsibility.**


Please respect the following conditions:

Items must be new and unused, otherwise they will not be accepted and returned to you.

In addition, please indicate on a sheet your: name, surname and order number and your instructions (exchange, credit, refund).

In order to improve our services, we invite you to communicate the reasons for your return.


Once received, your parcel will be treated within 5 working days, a confirmation email will be sent to you.
* The return costs are free only in metropolitan France in case of exchange.
** In case of error on our part, the costs of return and re-sending are our responsibility, By cons, in case of error on the part of the customer (size problem, color for example) they will be at his own expense.

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